Switching IT Provider

Moving to Infinity is easy.


We facilitate a seamless transition by effectively managing all communication, data collection, and hardware exchanges with your previous IT support company, vendors, and other relevant parties. Our objective is to ensure a smooth and efficient transition process for your business.

How does your current IT support measure up?

Check that your MSP is providing each of these critical services. If you are unsure that your provider is helping your business, contact us for a free consultation. We recommend verifying that your Managed Service Provider (MSP) is offering each of these crucial services to ensure that your business is receiving the necessary IT support. If you have any doubts regarding the effectiveness of your current provider, we invite you to contact us for a complimentary consultation.

Answering your calls

As a valued client, you are entitled to receive prompt and efficient IT support. Your IT team should be readily available to answer your requests and provide high-quality assistance.

Conducting proactive monitoring and management of your critical systems

In the event of critical systems and server issues, it is imperative that your IT support team is proactively notifying you, rather than the other way around.

Establishing a business continuity and disaster recovery plan (BCDR)

We recommend inquiring with your IT support team about implementing the 3-2-1 backup rule. This involves having three copies of your data on two separate mediums, with at least one copy stored off-site.

Providing spam and DNS filtering

To ensure protection against accidental clicks and phishing attacks, it is imperative that your IT support provider offers DNS and spam filtering services.

Providing unlimited support

As the level of IT support needed can vary, it is crucial to have access to a support team that is available at to provide assistance as required.

Communicating regularly during your projects and support tickets.

Your IT support provider should maintain open communication with you and provide regular updates whenever they are making changes to your network. This is crucial in keeping your team and customers informed.

Providing consistent and transparent billing

An exceptional IT provider aims to simplify the accounting process and assist in cost management. Accordingly, you should receive a consistent, transparent monthly invoice without any unforeseen fees.

May I take this opportunity in thanking you for your prompt action in dealing with our hardware problem last week. We were in jeopardy of not being able to pay some clients employees at the end of last month and although we needed to work additional hours we fulfilled our deadlines on time.
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Infinity Business Solutions - a company aptly named! They always provide solutions, they're always business like and offer no end of help and advice. It gives us great confidence to know that Infinity are on board.
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I just wanted to say thank you for all the hard work put in supporting our systems It is really appreciated that you are on the ball  and I really feel that we can rely on Infinity when it counts.
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The staff at Infinity are always cheerful, courteous & helpful and pretty much resolve problems first time. Nothing is ever too much problem and they even are prepared to help outside of hours when urgent help is needed. Keep up the good work...and don't lose the personal touch!
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Infinity understand that down time is the most important issue and do all they can to ensure that our staff have minimal down time when experiencing problems.
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Infinity understand that down time is the most important issue and do all they can to ensure that our staff have minimal down time when experiencing problems.
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You don’t know how good it is not having SPAM arriving every 3 minutes! I’ve received no SPAM since 4pm yesterday ... nothing in my Inbox, Junk Mail folder or caught by the SPAM controls within Exchange. Perfect!
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Having benefitted from Infinity’s support since 2013, we remain impressed with their technical ability and focused approach to keeping our IT systems updated and working as they should. After using a larger IT support company we chose Infinity because of their size, with them being big enough to cope, but small enough to care. We made the right choice - the quality of their service has always been excellent, and we’ve come to regard them as part of the team.
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Unfortunately our business suffered a ransomware attack however thanks to Infinity’s support we were able to get by with minimal downtime. Rob and the team worked tirelessly throughout Friday and Monday and over the weekend to ensure we weren’t left negatively affected by the event. We were very glad for the great back ups and systems that we had invested in thanks to Infinity’s past recommendations.
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